Refund policy
Perishable goods
Because our products are food items, we cannot accept returns of opened or used products. This is for the safety of all our customers.
Damaged or incorrect orders
If your order arrives damaged, incorrect, or in poor condition, contact us within 7 days of delivery. Send a photo of the item and your order number to lillywhm@gmail.com. We will replace the item or issue a full refund.
Unopened products
Unopened products in original packaging may be returned within 14 days of delivery. The customer is responsible for return shipping. Once we receive and inspect the item, we will issue a refund to the original payment method within 5–10 business days.
Order cancellations
Orders can be cancelled before they ship. Contact us as soon as possible at lillywhm@gmail.com.
Non-refundable
- Opened or partially used products
- Products damaged by improper storage after delivery
- Orders returned without prior contact
How to start a return
Email lillywhm@gmail.com with your order number and the reason for the return. We'll respond within 2 business days with instructions.
Questions
Reach us through our Contact page.